Smart Stay Hotel Berlin City offers modern single rooms with private or shared bathrooms, each equipped with a shower, hairdryer, and towels. Rooms include a flatscreen TV, telephone, and free Wi-Fi. Functional furnishings provide essentials without unnecessary extras. Rooms measure 25 square meters.
Dining Options
The hotel does not have an onsite restaurant, but the surrounding Charlottenburg neighborhood features numerous cafés, bars, and restaurants. Nearby options include traditional beer gardens like Chinesischer Turm and Seehaus.
Leisure & Surroundings
The hotel is near Charlottenburg Palace and its landscaped gardens. Other nearby attractions include the Berggruen Collection (1 km), Zoo Berlin (2 km), and Kurfürstendamm shopping street. The inner courtyard includes a beer garden where guests can enjoy a Maß of chilled beer.
Location & Transport
Located in Charlottenburg, the hotel is 1.5 km from Charlottenburg Palace and 5 km from Brandenburg Gate. Bus #7 to Central Station and the Green Line Tram (Stop: Hauptbahnhof) are steps away. Underground Line U7 departs every 5 minutes from Bismarckstraße station.
Services & Policies
Free Wi-Fi is available throughout the hotel. Staff can arrange taxi pickups at the door. Groups of minors require at least one adult chaperone. Cancellations must be made at least 2 weeks before arrival.
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The hotel is conveniently situated near a metro station with a short transit time to Stadtmitte. The staff was helpful, although not very client-oriented. The rooms were clean but lacked an air conditioner. The dining options were simple but tasty; however, more variety would be appreciated. The location is excellent, close to downtown Berlin and various dining and shopping venues, but the need for periodical parking renewals could be inconvenient.
Rooms
7.0
The rooms were clean but lacked an air conditioner. The color scheme was not very inviting, and noise from the street could be disturbing.
Service
6.0
The staff was helpful, but not particularly client-oriented.
Location
9.0
The location is superb, close to downtown Berlin and a metro station with easy access to Stadtmitte. Various restaurants and supermarkets are nearby.
Dining
7.0
The dining options were simple but delicious. More variety would enhance the experience.
Facilities
7.0
The facilities were adequate.
Arthur
United Kingdom,
May
2024
8.0/10
I stayed at this hostel and found the rooms to be quite nice and well-equipped. The bathroom was spacious and clean, and the staff was very kind. The breakfast, although simple, was delicious. The location near U Bahnhof Bismarckstrasse was quite convenient.
Rooms
8.0
The rooms are quite nice and good equipped. The bathroom is clean and spacious.
Service
9.0
The service was very friendly, positive, and caring. The staff was nice and accessible to train stations.
Location
8.0
The location is convenient, very close to U Bahnhof Bismarckstrasse.
Dining
7.0
The breakfast was simple but delicious.
Facilities
8.0
The facilities are good, especially for the price paid.
Clean
Additional towel charges
Stephen
United Kingdom,
March
2024
7.8/10
I had a pleasant stay at the hotel, conveniently located near the U2 station, shops, bars, and restaurants. The friendly and helpful staff made my experience even better. The room was clean and spacious, larger than typical hostels, although being on the main street brought some noise from outside.
Rooms
8.0
The room was larger than other common hostels, clean, and comfortable despite facing the main street which could be a bit noisy.
Service
9.0
The staff was very friendly and always willing to assist, making my stay more enjoyable.
Location
7.0
The hotel's location was fantastic, easily accessible to the U2 station and surrounded by convenient amenities like shops and restaurants. However, the strange incident with a fake name at night was concerning.
Dining
7.0
The dining options were fairly priced and satisfactory, especially the home-baked Alentejo bread that added a nice touch to breakfast.
Facilities
8.0
The hotel provided good facilities overall for a comfortable stay.
George
United Kingdom,
February
2024
6.6/10
The hotel offers standard dormitory accommodation with minor issues like a non-smoking room having a half-smoked cigar on the floor. The reception closes early at 3 pm.
Rooms
7.0
The rooms were standard dormitory accommodation without any major problems. However, I was surprised to find a half-smoked cigar on the floor in a non-smoking room.
Service
6.0
The service was adequate, but I encountered a situation where the staff could not extend my stay with the same price as initially promised. Additionally, during check-in, the staff seemed distracted by chatting with someone else.
Location
8.0
The location is quite convenient, very close to U-Bahnhof Bismarckstrasse, which was a plus. However, the hotel is a bit far from the city center and the airport.
Dining
5.0
The breakfast buffet was a bit too simple for the extra cost it incurred. The dining experience was average, and the pricing was slightly on the higher side but acceptable.
Facilities
7.0
The hotel's facilities were decent, but nothing exceptional stood out during my stay.
Lily
United Kingdom,
January
2024
8.2/10
I had a great stay at the hotel! The rooms were spacious, clean, and quiet, allowing for a peaceful night's sleep. The staff were friendly and made me feel right at home. However, the dining options were a bit limited, and the prices seemed a bit high compared to nearby choices.
Rooms
9.0
The rooms were full and had enough room for all my luggage. They were clean, quiet, and the staff made sure everything was to my liking.
Service
9.0
The service was exceptional, with the staff being very pleasant and attentive. Despite being the only member of staff in the evenings, they still managed to provide a cosy room, clean environment, and a great breakfast experience.
Location
8.0
The location was superb, close to the tube and surrounded by plenty of shops and restaurants. While a bit far from the city, it offered easy access to public transport, including a short trip to Berlin Tegel airport.
Dining
7.0
The dining experience could have been a bit better in terms of variety and pricing. It seemed a bit expensive compared to nearby options, and some more choices would enhance the overall satisfaction.
Facilities
8.0
The hotel facilities were great, with everything I needed for a comfortable stay. However, a bit more variety in the dining options would have been appreciated.
Angela
United Kingdom,
December
2023
7.8/10
The hotel's rooms were clean and fairly cozy, though a bit cramped. The service provided was relatively friendly and empathic, which was a positive experience. The location was very convenient for easy access to the airport. The dining options seemed fairly priced and helped start the day well.
Rooms
7.0
The rooms were clean and fairly cozy, though a bit cramped. They were enough for an overnight stay.
Service
8.0
The service was relatively friendly and empathic, which was a positive experience.
Location
9.0
The location was very good for catching a flight at TXL and had many interesting places to visit close by.
Dining
8.0
The dining options seemed fairly priced and helped through the morning.
Facilities
7.0
The hotel's facilities were convenient and provided what was needed.
convenient location
cramped rooms
Adam
United Kingdom,
December
2023
7.8/10
I had a pleasant stay at the hostel. The rooms were clean and had comfy beds, but they felt small and dark at times. The service from the staff was very polite and helpful, making my time in the dormitories quite enjoyable. The location was close to the station and not far from the Exhibition Messe Süd, which was convenient for my work and offered some entertainment in the modern, young environment. The dining options were limited, with fairly priced items helping me through the morning. Overall, it was a decent value for the money spent.
Rooms
8.0
The rooms were clean and had comfy beds.
Service
8.0
The staff in the dormitories were relatively friendly and empathic to the situation.
Location
9.0
The location was close to the station and not far from the Exhibition Messe Süd, offering a modern, young environment and some entertainment.
Dining
7.0
The dining experience was limited, but fairly priced items helped through the morning.
Facilities
7.0
The facilities were decent and met my basic needs.
Simon
United Kingdom,
September
2023
6.6/10
I had a mixed experience at the hotel. The rooms, although nicely equipped and spacious, faced a busy street with construction workers visible. The staff was kind, and the breakfast was simple but delicious. The location was convenient with shops and restaurants nearby, although a bit far from the city center. Service was not as friendly, with some staff members being rude, especially Denis.
Rooms
7.0
The rooms inside were quite nice, clean, and spacious with a good bathroom.
Service
5.0
The service was not friendly, some staff members, like Denis, were rude.
Location
8.0
The location was fine, close to the underground and with shops and restaurants around.
Dining
7.0
The dining experience was a little bit expensive but acceptable.
Facilities
7.0
The hotel offers a range of drinks and feels safe.
Mick
United Kingdom,
August
2023
6.2/10
I found the hotel to be conveniently located, with lots of shops and restaurants nearby. However, the service was a bit cold at times. The modern room I stayed in was warm throughout my stay but wasn't ready when I arrived.
Rooms
7.0
I appreciated the modern room, although it wasn't ready at check-in time. It was warm, which was great considering the daily high temperatures.
Service
5.0
The service was a bit lackluster, some staff members were not very attentive. They even forgot to give me a receipt while conversing with someone else.
Location
9.0
The location was fantastic, just a stone's throw away from the underground and close to shops and restaurants. It was very convenient for getting around the city.
Dining
5.0
The dining experience wasn't the best, with the buffet being overpriced for what it offered. The gourmet pizzas were decent.
Facilities
6.0
The facilities were average, nothing particularly outstanding or disappointing.
convenient location
disappointing service
John
United Kingdom,
July
2023
8.0/10
The hotel is ideally located near the underground, making it convenient for exploring Berlin. The rooms are spacious and clean, but facing the main street could be noisy, especially with ongoing construction work across the street. The service, though, with helpful staff, adds to the comfort of the stay.
Rooms
8.0
The rooms are clean and spacious.
Service
9.0
The staff, especially the employee with long black hair, was helpful during my stay.
Location
9.0
The hotel's location next to the U2 line and close to the bus station offers easy access to different parts of Berlin.
Dining
7.0
The breakfast, although not complimentary, features fresh local products, but the price may seem high compared to nearby options.
Facilities
7.0
The hotel has a large reception and lounge area, but noise from the main street can be a drawback.
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